Privacy Policy

Last updated: February 2025

DepositHive, Inc. ("DepositHive," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the "Services").

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and business address when you register or request a demo
• Property Information: Number of units, property types, states of operation, and property management software used
• Deposit and Tenant Data: Information necessary to manage security deposits, including tenant names, lease details, and deposit amounts (when using our deposit management services)
• Communications: Messages you send us via email, contact forms, or support channels

Information Collected Automatically

• Usage Data: Pages visited, features used, and time spent on our Services
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Similar Technologies: We use cookies and similar technologies to maintain sessions, improve functionality, and analyze usage. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and manage security deposits
• Communicate with you about your account, demos, and support requests
• Improve our Services and develop new features
• Comply with legal and regulatory obligations
• Send marketing communications (with your consent, where required)
• Detect and prevent fraud, abuse, and security incidents

3. How We Share Your Information

We may share your information with:

• Partner Institutions: E-Trade, Fidelity, and other financial institutions where deposits are held, as required to open accounts and manage deposits
• Property Management Software Providers: When you use integrations (e.g., AppFolio, Yardi, Buildium), we may share necessary data to facilitate the integration
• Service Providers: Third parties who assist with hosting, analytics, customer support, and other operational functions, under strict confidentiality and data protection agreements
• Legal and Regulatory Authorities: When required by law, court order, or to protect our rights and safety

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. We maintain SOC 2 Type II certification. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements. Tenant and deposit data is retained according to applicable state record-keeping requirements for security deposits.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from marketing emails via the link in any email or by contacting us

Residents of California may have additional rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information as defined under the CCPA.

To exercise these rights, contact us at [email protected].

7. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. International Transfers

Our Services are primarily intended for users in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you by email.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

[email protected]
[email protected]

DepositHive, Inc.